How your order is processed

After you have placed an order with us, we will send an email acknowledgment of that order to your designated email address. This email is a confirmation and receipt of your order. 

If after we have confirmed your order we discover any unforeseen reason as to why we cannot complete it, we will cancel your order, in full or in part, and advise you by email, phone call or text, and refund when necessary. 


Our receipt of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase, we will tell you as quickly as possible and a full refund will be given. Please note that dispatch estimates are not guaranteed and that dispatch times should not be relied upon as such. 


Payment can be made using the major credit and debit cards. 

All transactions are shown in British Pounds (£) and are exclusive of UK Sales Tax (VAT) at the current rate which is 20%. This will appear on your order confirmation. 

If your order is being dispatched to a country which is a member state of the EC then the total price will include VAT at the current rate. 

Governing law and jurisdiction

The agreement between us shall be governed by and interpreted in accordance with English law and the jurisdiction of English courts. 

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any other person on our behalf should be understood as a variation of these terms and conditions. 

Right to cancel this agreement

Under the Consumer Contracts regulations 2013, you have the right to cancel your agreement with Dida Ritchie within a period of 14 calendar days. This period begins the day after you receive the goods. Please contact us as soon as possible to notify us of your cancellation request. If your order has already been dispatched, then you will need to either refuse delivery or return the goods. Refunds will be processed within 14 days of receipt of the product. Goods must be returned before a refund will be processed and the product must be returned in its original condition and packaging.

How you can cancel this agreement

Please email us as soon as possible if you wish to cancel your agreement. Orders can only be cancelled before processing/dispatch has begun. 

Once your order has been cancelled, any sum debited from your payment card by us will be re-credited to your account as soon as possible. If cancelled after processing/dispatch of the order(s), we shall be entitled to deduct the direct costs of recovering the goods from the amount re-credited to you. 

How we use your personal information

We will use the personal information you provide to us:

- to supply products to you;

- to process your payment for the products; and

- if you agreed to this during the order process or by signing up to our newsletter, to give you information about our products, exciting product launches, events, promotions and general marketing communications, but you may stop receiving this at any time by unsubscribing or contacting us. For more information, please visit our Privacy Policy.

We will only give your information to third parties where the law either requires or allows us to do so.

Ownership of rights

All rights, including copyright, in the text, graphics and layout of this website and in all the software and software compilations are owned by, or licensed to, Dida Ritchie. 

You are not permitted, without our prior written consent, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its contents or design, except for personal non-commercial use. 

Accuracy of content

We have made every effort to ensure that the products are fairly described, that the product information is correct, and that the colours of our products are displayed as accurately as possible. However, as the actual colours you see will vary with the quality of your monitor, we cannot guarantee that your display will accurately reflect the colour of the product requested on delivery. 

If, on receiving ordered goods, you have any cause for dissatisfaction you may return them via our 'returns' procedure, which is explained here

We may establish general practices and limits concerning the use of the website and the services we provide, including limits to the size and number of any messages that have been sent, or the duration that any message may be stored on our website. We are entitled to delete any material from our website at any time, and we will not be liable for deleting or not storing any material that you may transmit to us. 

Damage to your computer

Dida Ritchie makes every effort to ensure that this website is free from defects of viruses. It is your responsibility to ensure that you use the correct equipment when using the website, and to protect from anything that may damage it. 

Links to other websites

We take no responsibility for the content or operation of third party websites that you may access following links from this website. We strongly advise that you read the privacy policy and terms and conditions relating to any third party websites that you visit. 

We do not hold any responsibility for any site, or its content, that has chosen to link to us. 

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