If you are unhappy with any item, we are willing to exchange or refund provided that the item(s) is returned in its original condition within 14 days of receipt. 

Please follow the instructions in the returns booklet, and use the returns label provided*. 

For international or sale items, please return the item(s) to:

Dida Ritchie
Tennys Court
Burton Street
Sturminster Newton
DT10 1PS

Please ask for proof of postage from the Post Office for your returned item(s), as we cannot be held responsible for anything that gets lost or damaged in transit. 

Returned postage charges will only be refunded if the item is damaged or faulty. In this instance, please inform us within 24 hours of delivery by email ( to arrange for a replacement to be sent.

If you require further information about the returns process, please contact 

*UK only