SHIPPING & RETURNS POLICY

PROCESSING

Please allow 1 to 2 days for your order to process. You will be notified once your order has been dispatched. Orders are dispatched Monday - Friday weekly (excluding public holidays).

UK SHIPPING

Free UK shipping on all orders over £100. 

For orders under £100, shipping will be calculated at checkout. 

INTERNATIONAL SHIPPING

Shipping rate will be calculated at checkout. 

Duties and taxes are not included and if incurred, are the responsibility of the customer. Please familiarise yourself with your country's regulations before placing an order.

DUTIES

Orders to countries outside the UK may be subject to import taxes and/or duties, which are applied when your package reaches your country. We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs and we do not take responsibility for any charges imposed. For more information, please contact your local customs office. 

RETURN POLICY

If for any reason you are not satisfied with your order, we are happy to refund provided that the item(s) is returned in its original condition within 14 days of receipt. 

Please follow the instructions in the Returns form provided.

We offer ONE free UK Return or Exchange per order on full price Espadrilles ONLY.

To request a return or exchange, please email hello@didaritchie.com within 14 days of receiving your item(s) and please include return/exchange request and your order number in the subject line. Please allow up to 72 business hours for our team to get back to you with next steps. 

For international & sale orders, you are responsible for the cost of return shipping. Unfortunately we are unable to offer exchanges on international orders at this time. 

Please ask for proof of postage from the Post Office/Courier for your returned item(s), as we cannot be held responsible for anything that gets lost or damaged in transit. 

DAMAGED GOODS

We inspect all products before packing & sending, however if for some reason your item arrives damaged of faulty, please email hello@didaritchie.com within 48 hours of delivery with photos and your order number. Items received damaged will be handled on a case by case basis. 

If you require further information about the returns process, please contact hello@didaritchie.com.