Clearpay

What is Clearpay?

Clearpay is a service that allows us to offer our customers the ability to complete purchases right away and pay for them later in four equal payments made every fortnight without any interest.

How do I use Clearpay?

Just shop didaritchie.com and check out as usual. At checkout, choose Clearpay as your payment method. You will be directed to the Clearpay website to register and provide payment details (Visa or Mastercard). If you’ve used Clearpay before, just log in to your Clearpay account. Then complete your order – it’s that easy! 

Please note, all items in your shopping cart must be eligible for Clearpay.

Where can I use Clearpay?

Clearpay can only be used on purchases made on the arteza.co.uk website.

Can I use Clearpay if I am an international customer?

Clearpay is only available to customers with a UK billing address. Customers with international billing addresses will not be able to create a Clearpay account.

How does the Clearpay schedule work?

All Clearpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks in equal instalments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Clearpay to make your payments early. Clearpay will then adjust the amount owed accordingly. 

You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.

What if I can't pay a Clearpay instalment?

For each order of £24 or above, the total of the late fees that may be applied are capped at 25% of the Original Order Value or £36, whichever is less. Please go to clearpay.co.uk for more information about late payment fees.

When will my items be delivered if I use Clearpay?

Clearpay orders are delivered within our standard shipping time frames like any order from didaritchie.com.

How do I return or exchange an item purchased using Clearpay?

Clearpay returns follow our standard return process here. Please note, refunds for Clearpay will be refunded from Dida Ritchie to Clearpay. We cannot provide an exchange or cash refund. As soon as the refund is processed it will drop into your Clearpay online account. 

If you have a question about your Clearpay account, please contact the free Clearpay customer support line at +44 808 164 9707.